Posted: Tue May 08, 2007 10:30 pm Post subject: Crystal Jade Restaurants (Feicui Jiujia)
As owner of Singapore’s wildly popular restaurant-chain, Crystal Jade Culinary Concept Holdings has a lot to boast on. The group has restaurants and bakeries in the city, Singapore Changi Airport and the suburbs, including Jurong, Woodlands, Toa Payoh, Holland Village, Tampines and Yishun. The group also has restaurants in many Asian countries, including Malaysia, Thailand, Hong Kong, People’s Republic of China, Japan, Vietnam and South Korea.
Aside from specialized outlets such as C-Jade Express or the Korean outlet, Crystal Jade restaurants are well known for the Cantonese dim sum such as Xiao Long Bao and many other light delicacies. For a more substantial meal, choose from a wide range of congee and noodles with ingredients ranging from duck, chicken, fish, meatballs and even abalone. Drinks served include fresh juices, soft drinks and Chinese tea.
Crystal Jade Palace
391 Orchard Road
#04-19 Ngee Ann City (Takashimaya Shopping Centre)
Singapore 238872
Tel: 6735 2388
Crystal Jade Ginseng Chicken and BBQ (Korean)
391 Orchard Road
#04-20 Ngee Ann City (Takashimaya Shopping Centre)
Singapore 238872
Tel: 6733 3229
Crystal Jade Kitchen
391 Orchard Road
B2-36 Ngee Ann City (Takashimaya Shopping Centre)
Singapore 238872
Tel: 6238 1411
agree! the service is horrendous! Thought I do them a service and provide some feedback on the website, but there's NO email address or feedback mailbox available on their website. That itself should tell you about how they value their service standards, plainly put, non-existent!
I can plainly see that despite the fact that there are some many entries regarding poor service, there's no response from the management either. pathetic!
So why pay for the service charge, since service is a non-existent word for them?
and the food, honestly, is not anything to rave about..any small eatery has the same standards
Was at the toa payoh and decided to give crystal jade another try...
(the last time i brought my overseas client there, the service was so appalling, my client was horrified by the service standards in Singapore..the embarrassment that the crystal jade staff has brought to Singapore!)
Again, they did not fail to disappoint! Service was terrible as expected!
This middle aged captain on duty on 19 may 2009, about 830pm, asked if we are there to eat steamboat or what. we replied, we are there for the la mian and xiao long bao. She made a displeased expression and signalled for us to follow her. which we did, but she just rudely signalled for us to take one of the tables whilst she walked quickly on to pass the bill to another table. then she realise that she had pointed to an empty table that is meant for customers who are there to eat steamboat. so she TOLD us to change tables. we silently got up from the first table that we were already seated at. then she just pointed to another section and said, 'na u all go sit there loh'.
so we sat down at the only table that was empty. again she came to us and gave us a very annoyed expression and said this table is also meant for steamboat. pls get up and go to another table.
the only other table in that section that was not occupied, has not even been cleared and has dirty plates strewn over the entire table.
Mind you, there was hardly anyone eating steamboat!! so why is she chasing the customer from table to table!
and when i politely requested NOT to change tables, she got so annoyed she raised her voice at us. ALL THE OTHER STAFF and CAPTAINS just watched.
IF you have a specific table for me to sit at, you jolly well lead me to the table! and make sure that the table has already been cleared and properly set up! AND DO NOT EVER RAISE YOUR VOICE AT THE CUSTOMER!
I will never patronise Crystal Jade ever again and will make sure that nobody in my company will do that as well.
so, my advice to u, if you do not want to pay for a meal to get frustrated and hollered at by the staff, avoid crystal jade at all costs!
