Comments on: The Cafe Cartel http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html The Food Adventure Guide: Where To Eat In Singapore Wed, 03 Mar 2010 23:21:55 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Mrs Tay Roy http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html/comment-page-1#comment-27500 Mrs Tay Roy Mon, 08 Dec 2008 14:35:31 +0000 http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html#comment-27500 On 28 Nov 2008, I was waiting for my husband at Serangoon Garden and decided to eat at cafe' cartel. The ambience was great.. I sat outside and was entertained by a big plasma TV outside the entrance. The male staff Suthakar assisted my order of Dory Fish with prawns. I requested for the prawns to be de-shelled and suthakar seek asst manager Aloysius approval. Aloysius confirmed that while it was not a practice of the cafe to de-shell prawns but he will request his chefs for this order. I was delighted! Next when my husband Roy arrived, suthakar went to get his drinks while Roy asked female staff yoke teng what meal can satisfy his hunger as he was by now very hungry.. Yoke Teng suggested the Hawaiian Pork Chop and told Roy that he will enjoy and be satisfied with the meal which is a favorite among diner.. How true was she!! Roy was awe by the whole meal which consists very well marinated BIG juicy pork chops! We finished the meal with the superb brownie and take-away one order of Hawaiian Pork Chop for our younger son! We told Aloysius of the wonderful meal and service at Serangoon Garden Br.. It was a pity that the crews will be disbanded due to the branch moval.. We will be back again before they go to enjoy the ambience and the excellent service of Aloysius and his staffs Suthakar & Yoke Teng.. Keep up the great work!.. Cheers.. On 28 Nov 2008, I was waiting for my husband at Serangoon Garden and decided to eat at cafe’ cartel. The ambience was great.. I sat outside and was entertained by a big plasma TV outside the entrance. The male staff Suthakar assisted my order of Dory Fish with prawns. I requested for the prawns to be de-shelled and suthakar seek asst manager Aloysius approval. Aloysius confirmed that while it was not a practice of the cafe to de-shell prawns but he will request his chefs for this order. I was delighted! Next when my husband Roy arrived, suthakar went to get his drinks while Roy asked female staff yoke teng what meal can satisfy his hunger as he was by now very hungry.. Yoke Teng suggested the Hawaiian Pork Chop and told Roy that he will enjoy and be satisfied with the meal which is a favorite among diner.. How true was she!! Roy was awe by the whole meal which consists very well marinated BIG juicy pork chops!
We finished the meal with the superb brownie and take-away one order of Hawaiian Pork Chop for our younger son! We told Aloysius of the wonderful meal and service at Serangoon Garden Br.. It was a pity that the crews will be disbanded due to the branch moval.. We will be back again before they go to enjoy the ambience and the excellent service of Aloysius and his staffs Suthakar & Yoke Teng.. Keep up the great work!.. Cheers..

]]> By: Adeline Ang http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html/comment-page-1#comment-15359 Adeline Ang Wed, 16 Jul 2008 12:11:08 +0000 http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html#comment-15359 utterly lack of customer service oriented! first the cafe cartel's one at Plaza Sing, and today @ City Hall one. with 2 friends of mine went there for a lunch at 1 PM, and guess what? the food for my two friends were served AFTER 40 minutes of waiting! for Heaven's sakes, the restaurant was not even FULL of patrons! AND, as for my food, I gave up after my friends have almost finished their food and my food is still yet to come! when a supervisor-alike (dressed differently from other 'normal' staff) was being flagged by me, and once i told her about this problem, not even a single apology was being arised! short in words, my lunch time was wasted just for waiting for food that NEVER delivered in front of me. where's the basic courtesy in customer service? such a crap one, i need to say. utterly lack of customer service oriented!

first the cafe cartel’s one at Plaza Sing, and today @ City Hall one.

with 2 friends of mine went there for a lunch at 1 PM, and guess what? the food for my two friends were served AFTER 40 minutes of waiting! for Heaven’s sakes, the restaurant was not even FULL of patrons! AND, as for my food, I gave up after my friends have almost finished their food and my food is still yet to come! when a supervisor-alike (dressed differently from other ‘normal’ staff) was being flagged by me, and once i told her about this problem, not even a single apology was being arised! short in words, my lunch time was wasted just for waiting for food that NEVER delivered in front of me.

where’s the basic courtesy in customer service? such a crap one, i need to say.

]]> By: Pasakalye « Wakanasusha! http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html/comment-page-1#comment-10442 Pasakalye « Wakanasusha! Thu, 22 May 2008 07:59:55 +0000 http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html#comment-10442 [...] Masarap ang food, at mas lalong naging masarap kasi libre, hehehe! Tapos nagdessert pa kami sa Cafe Cartel, we ordered the Viking and the Rock, ang sarap, ang dami, tapos ok na ok dahil, again, [...] [...] Masarap ang food, at mas lalong naging masarap kasi libre, hehehe! Tapos nagdessert pa kami sa Cafe Cartel, we ordered the Viking and the Rock, ang sarap, ang dami, tapos ok na ok dahil, again, [...]

]]> By: Ernest Ng http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html/comment-page-1#comment-6869 Ernest Ng Wed, 20 Feb 2008 13:18:44 +0000 http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html#comment-6869 I would like to complain about the service at the serangoon outlet. I brought a group of friends to that outlet on Valentine’s Day hoping to have a good dinner.

However, upon reaching there, we requested a table for 12 and to my disgust, we were told by the waiter that “couples have priority today” and even added that it was impossible. After suggesting to him we could move the tables together, he gave us the green light and we had to move the tables on our own.

We sat down, took down our orders and gave it to the waiter. 30mins later, he came back, telling us that St.Louis Pork Ribs was sold out. A few of us changed our orders and we then passed the order sheet back to him. I was shocked when I found out that he hadn’t submitted the other orders yet. Therefore, it was 30mins wasted.

We were then told that it’ll take 40-60 mins for the food to be served but after a lengthy and furious wait, the food arrived after two hours. The Valentine’s mood was totally ruined and everyone was angry, hungry and tired, adding to that, the food wasn’t cooked properly and of substandard.

After all my friends’ food had been served, I wondered where my order, Hawaiin pork chop, was. I approached the staff and was only told by him that it was sold out. At this point of time, I was fuming mad as I just wasted two and a half hours waiting, couldn’t he had told me at the point when I submitted the orders? One waiter even joked that it was Halal day and that offended my Muslim friend who was present.

I hope Café Cartel will look into this matter as the service at the Serangoon outlet is really not up to standard. Hungry and starving, would a 20% discount the manager gave be able to just make up for everything that happened? The total discount couldn’t even cover a meal. The attitudes of the staffs need to improve too.

I am disappointed by the incident and it totally ruined my impression of the supposedly Service-Friendly Café Cartel restaurant.

]]> By: Disappointed and starved customer http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html/comment-page-1#comment-480 Disappointed and starved customer Sat, 24 Feb 2007 16:09:29 +0000 http://www.singapore-restaurant.com/2006-12-12/the-cafe-cartel.html#comment-480 It was the third day of chinese new year, i patronised the cafe cartel at cineleisure at about 8:50pm. I was extremely disappointed with the service. It was not something about a rude waitress but i was rejected to eat even though i made an order. It goes like this: at 9, i made an order and at around 20mins, i was told that the burger was out of stock. Thus the server ask if we want to change another. Hence i told him to serve me the salad first while i choose another main course. When i want to make my order, i was surprise that they do not accept any order since is 9:30pm. Thus, not wanting to argue over the "late" order, i asked if they could check if the salad was done. To my horror, they said i did not made any order earlier on. I was shock and hope that they could reconfirm with the server that came to spoken to me earlier. But sadly, before the waiter could do anything, i believed is a senior or supervisor shouted across that there is "no more food" and no order will be entertain and repeated it loudly into the face of the waiter when he approach her. In the end i left the cafe and was upset for the poor waiter. That was extremely a horrible dining experience i ever have. I believed i would never want to step into such a cafe anymore. It was the third day of chinese new year, i patronised the cafe cartel at cineleisure at about 8:50pm. I was extremely disappointed with the service. It was not something about a rude waitress but i was rejected to eat even though i made an order. It goes like this: at 9, i made an order and at around 20mins, i was told that the burger was out of stock. Thus the server ask if we want to change another. Hence i told him to serve me the salad first while i choose another main course. When i want to make my order, i was surprise that they do not accept any order since is 9:30pm. Thus, not wanting to argue over the “late” order, i asked if they could check if the salad was done. To my horror, they said i did not made any order earlier on. I was shock and hope that they could reconfirm with the server that came to spoken to me earlier. But sadly, before the waiter could do anything, i believed is a senior or supervisor shouted across that there is “no more food” and no order will be entertain and repeated it loudly into the face of the waiter when he approach her. In the end i left the cafe and was upset for the poor waiter. That was extremely a horrible dining experience i ever have. I believed i would never want to step into such a cafe anymore.

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