Comments on: Crystal Jade Restaurants (Feicui Jiujia)

By: tee ke ee

tee ke ee — Wed, 09 Dec 2009 00:07:31 +0000

Hi, I am planning to have a group of 20-30pax having lunch at your place(causeway point). Could you please forward me some of your menu and how much is it per pax?

Thanks for your kind help.

By: Raspberry

Raspberry — Wed, 21 Oct 2009 14:10:44 +0000

Not stepping into crystal jade anymore. The new staff can’t communicate in english or any of the dialect groups. Unapologetic attitudes when mix-ups happen. 1 time we made a complaint to the manager and he asked the girl out to apologize, she took the opportunity to insult us. I am still in shock.

By: canny

canny — Wed, 30 Sep 2009 03:42:51 +0000

pnone number of crystal jade restaurant at causeway point less 1 number pls correction it!!!!!!!!!!!!!if can email 2 me the correct phone number as fast as possible.thanks

By: Joyce

Joyce — Tue, 29 Sep 2009 03:03:28 +0000

Hi, I would like to find out if any of your outlets have a private function room for 30pax.
Please also email me the various dinner menus (without pork).

Thank you.

By: Joyce

Joyce — Tue, 29 Sep 2009 03:00:47 +0000

Hi, please advise if any of your outlets have a private function room for a 30 pax company dinner.
Also, please email me the menus for a set course dinner.
Thank you!

By: Jeannie

Jeannie — Sun, 09 Aug 2009 17:07:42 +0000

Went to Toa Payoh Crystal Jade Branch today and had our dinner, everything was fine when I left something behind at the restaurant and left, until i was like about 5 mins walk away from the restaurant and i realised and went back to get my thing, it was actually a siew mai takeaway from the nearby Tiong Bahru Bao. When i went back the plastic bag was gone (is good that their tables clearing service is v fast) so i went to the waitress and ask if she saw a plastic bag which is on the table. So she went and take a look and say “I think is been thrown away already since the table is cleared.” Actually it was okay for me until another waitress in black coat (i guessed is the captain) came in to help coz dat previous waitress asked her for help. So she asked me what was the thing that I was looking for, so i told her is a takeaway siew mai, so she told me that it probably had been thrown away, so i ask her how, coz she don’t seem that she want to apologise for it and she went to the kitchen and took the plastic bag which is supposed to have been thrown away in the rubbish bin and give it to me. I was so shocked that she did that and i said is already thrown away in the rubbish bin right? and she say “yes, coz we thought you already finished and you don’t want it anymore.” and she said this while opening the plastic bag with 1 siew mai inside so i said “is not finish, there’s 1 in the plastic bag.” the captain still till this moment did not show any apologies and said “OK is from tiong bahru bao right?”(she’s looking at the plastic bag to see where i bought the siew mai from) and continue: “I’ll go buy 1 now and compensate you!” after saying this she told her staff to go to tiong bahru bao and get 1 for me…what kind of attitude is this? Is not that i want her to compensate me just a 60 cents siew mai (btw I spend much more than that at crystal jade pleaseeee) is the apologies that i want. In the end she still did not apologise and instead her colleague, apologise for her, so i told her colleague is ok and left. I think this particular “captain” should learn some customer service from her colleague.

By: chong

chong — Fri, 10 Jul 2009 00:14:34 +0000

I would like to have the menu and quotation for the chinese dinner. Plan 20pax

kindly email to me.

Thk
yuoman

By: Doris

Doris — Mon, 01 Jun 2009 09:47:43 +0000

Re: Crystal Jade Kitchen at Ngee Ann City.
My friend and me had a very bad experience in your above outlet today. We are extremely disappointed with the service in a highly commendable restaurant.
We placed orders for 4 dishes of tim sum, and 2 main dishes (seafood hor fun and a soup: shark’s fin with dumpling ($48.80). To our surprise the 2 main dishes were served first. After a while, we enquired as to why the tim sum were not served and we got a rude reply that ‘tim sum has to be prepared, takes time’. And finally when the tim sum arrived we only got 2 out of 4 we ordered. Upon enquiry, your staff (not so sure of her rank, but in jacket suit) apologised that she had forgotten to place order for the other 2 dishes of tim sum. This is our experience at your restaurant today. You can be assured that we will not be back. Very disappointed.

By: Pissed off customer

Pissed off customer — Wed, 20 May 2009 10:23:32 +0000

I will never visit Crystal Jade again, especially the Toa Payoh branch! The service is horrendous! I have never gone to a restaurant with such rude staff!

This middle aged captain on duty on 19 may 2009, about 830pm, asked if we are there to eat steamboat or what. we replied, we are there for the la mian and xiao long bao. She made a displeased expression and signalled for us to follow her. which we did, but she just rudely signalled for us to take one of the tables whilst she walked quickly on to pass the bill to another table. then she realise that she had pointed to an empty table that is meant for customers who are there to eat steamboat. so she TOLD us to change tables. we silently got up from the first table that we were already seated at. then she just pointed to another section and said, ‘na u all go sit there loh’.
so we sat down at the only table that was empty. again she came to us and gave us a very annoyed expression and said this table is also meant for steamboat. pls get up and go to another table.

the only other table in that section that was not occupied, has not even been cleared and has dirty plates strewn over the entire table.

Mind you, there was hardly anyone eating steamboat!! so why is she chasing the customer from table to table!

and when i politely requested NOT to change tables, she got so annoyed she raised her voice at us, and insisted that we change tables. annoyed, I told her that she’s being very rude and I dont wish to eat there anymore. she just turned and walked off to the door! ALL the other staff and captains just watched. no wonder all my colleagues are disgusted with the service level at CJ!

IF you have a specific table for me to sit at, you jolly well lead me to the table! and make sure that the table has already been cleared and properly set up! AND DO NOT EVER RAISE YOUR VOICE AT THE CUSTOMER! especially if the customer did not even raise the voice at you!

Thought I do them a service and provide some feedback on the website, but there’s NO email address or feedback mailbox available on their website. That itself should tell you about how they value their service standards, plainly put, non-existent!

I can plainly see that despite the fact that there are some many entries regarding poor service, there’s no response from the management either. pathetic!

So why pay for the service charge, since service is a non-existent word for them?

and the food, honestly, is not anything to rave about..any small eatery has the same standards

By: Edith

Edith — Sun, 10 May 2009 14:13:04 +0000

I went to Crystal Jade today at IMM for Mother’s Day dinner.
Ordered: Kailan with oyster sauce, Ee-fu Noodles, Porkchop in tomato sauce and the fried egg.

Each of this dish cost $14 bucks. Knowing that it’s Mother’s Day, I thought it would be reasonable to jack up the prices. BUT! the servings were horribly little! For 4 people, there were only 4 porkchops, smaller than a palm size, and one thin slice of porkchop with a bone. Kailan wasn’t nice at all and it wasn’t worth the money. Ee-fu noodles and the fried egg was okay ONLY. Seriously, you can get these dishes anywhere. But I cant believe I had to pay $90 for 4 freaking dishes which I bet you can get similar ones at some ‘zicha’ store at a cheaper price.

Frankly speaking, after the dinner, we didn’t feel full at all. $14 bucks for each dish really isn’t worth it. Seriously. I regretted going, and I’m not going back. But Crystal Jade’s La Mian Xiao Long Bao would be a better choice.

By: Joyce

Joyce — Sat, 09 May 2009 05:15:28 +0000

Hi, I will be bringing my parent to Plaza Singapura; Crystal Jade Kitchen tommorrow as part of Mother’s Day celebration. Could you pls email me your menu and price list for Dim Sum. Thanks alot. )

By: Melissa

Melissa — Sat, 25 Apr 2009 04:41:08 +0000

Hi. i’ll be going to Vivocity outlet for dinner as part of the mother’s day celebration. Could you pls email me a menu and the price list of the vivo outlet asap. Thanks alot

By: Grace

Grace — Tue, 10 Mar 2009 13:15:11 +0000

We will like to hold company dinner in your restaurant.
Please send me your menu ASAP? Any promotion?
TQ

By: Singapore Catering

Singapore Catering — Mon, 09 Mar 2009 10:08:33 +0000

Crystal Jade fried rice is nice. The rice is fried till very crispy. My family have always visited them for their food at the Crystal Jade La Mian Xiao Long Bao, Orchard Road. But it is always packed with people on peak hours – We have to wait up to at least 30 minutes. The staffs are friendly and they are fast in serving food also.

By: Xavier Toh

Xavier Toh — Fri, 20 Feb 2009 06:50:15 +0000

I am planning to have dinner at Tampines Mall Crystal Jade to celebrate my daughter’s birthday tonight, but i am not able to view your latest menu on the website. Can you kindly update me your dinner package for 4 pax before the booking is full?

Thanks.

Xavier